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CASE STUDY 01

Executive Strategy Alignment

Turning competing leadership priorities into a unified strategic direction - in a single structured day

ROLE

Lead Experience Designer & Facilitator

INDUSTRY

Fortune 100 Retail

SCOPE

C-Suite Strategy Alignment

METHODS

Design Thinking, Behavioral Science

OVERVIEW

A Fortune 100 retail client's senior leadership team was operating with misaligned priorities across business units - competing initiatives, no shared decision framework, and no clear owner for next steps. The organization needed to move fast but couldn't get its most senior people into agreement.

CHALLENGE

Competing initiatives across business units were creating organizational paralysis at the senior leadership level. With no shared decision-making framework and unclear ownership across workstreams, the executive team was caught in months of fragmented back-and-forth with no clear path forward.


The challenge wasn't a lack of ideas - it was a lack of structure to make decisions at speed.

DESIGN PROCESS

01.

Pre-session stakeholder discovery

Conducted interviews with C-suite stakeholders and business unit leaders to surface competing agendas, identify hidden misalignment, and clarify what a successful outcome actually looked like for each person in the room.

02.

Workshop journey design

Designed a multi-phase session arc - sequencing activities from current-state tension through structured prioritization to clear decisions - built around executive attention spans and decision-making psychology.

03.

Live C-suite facilitation

Facilitated the full-day session with senior leadership, managing competing viewpoints and strong personalities in real time - redirecting debate toward decisions and keeping the room moving toward aligned outcomes.

04.

Real-time synthesis

Captured and structured outputs live throughout the session - identifying emerging themes, surfacing areas of consensus, and translating raw discussion into prioritized, actionable direction.

05.

Roadmap delivery

Delivered a prioritized initiative roadmap with clear ownership assigned to each workstream and immediate next steps defined before leadership left the room.

TOOLS & METHODS

  • Miro / Mural - digital collaboration and synthesis

  • Design thinking and behavioral science frameworks

  • Prioritization matrices and stakeholder alignment tools

  • Adobe Illustrator - framework and visual design

  • PowerPoint - executive pre-reads and deliverables

OUTCOMES

Senior leadership reached alignment on strategic priorities for the first time across all business units

Months of fragmented back-and-forth compressed into a single structured session

Signed-off initiative roadmap with clear ownership assigned to each workstream

Accelerated execution timeline with shared accountability across the leadership team

1 day

to reach full leadership alignment

Fortune 100

client stakeholder environment

C-Suite

decision-makers in the room

CONCLUSION

This engagement demonstrates the ability to turn organizational ambiguity into aligned decisions at the highest level - combining facilitation expertise, behavioral science, and strategic design to create clarity and momentum where there was none.

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